Package management software: scan, notify, record the pickup.
vFound Parcels is package management software for your mailroom. Scan delivery labels, email recipients and record signed pickups from one browser workspace.
Made forUniversity mailroomsApartment buildingsOfficesHotels
Updated
See a parcel go from the door to its owner in one short film.
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Every day, parcels arrive for people who aren't at the desk. Then come the paper logbook, the phone calls, and a shelf nobody can search. Meet vFound Parcels. When a parcel arrives, scan its label with the camera on any phone. vFound AI reads who it's for, and your team checks it before saving. The person it's for gets an email, with a private page for everything waiting. One code collects every parcel. They can snooze reminders, set a hold date, or send someone else. No app, no account. When they arrive, your desk sees them in the live queue, and which shelf to look on. Hand it over, take a signature, and it's on the record. vFound Parcels. Every delivery logged, and picked up. Try it free for fourteen days.
Three steps from arrival to collection.
Scan labels without closing the camera.
The barcode fills the tracking number and recognises major carrier formats. vFound AI reads the recipient and room from the label.
One private page keeps the recipient in control.
Their email opens every waiting parcel behind one QR, with desk arrival, snooze, hold and delegated pickup.
The desk sees who is here and where to look.
Open the live queue, take parcels from the named shelves, add an optional pickup photo and record any required signature.
Where teams use vFound Parcels
- University mailroomsThousands of student parcels arrive in term time. Scan each label, and every student gets an email with a pickup code.University mailroom software
- Apartment buildingsThe concierge takes in deliveries all day. Residents hear the moment theirs arrives and collect it with one code.Package rooms for apartments
- Office receptionDeliveries for staff stop piling up at the front desk. Each person gets an email and the handover is recorded.Office mailroom software
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- HotelsA guest's package arrives before they do. They can ask the desk to hold it until their stay and collect it at check-in.Package management for hotels
- Multi-tenant buildingsResidents, office tenants and building staff on one people list, each told by email and each pickup signed for.Parcel management for buildings
- Outgoing parcelsLog what your team sends out and get the courier's signature, so nothing leaves without a record.
See the university mailrooms workflowSee the coworking spaces workflowSee the office mailrooms workflowSee the hotels workflow
Mailroom management: one log from the dock to the recipient
Whatever the building, a parcel passes through the same few steps. vFound keeps them in one record, so the person at the counter and the person on a delivery round see the same thing.
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- 1
Log and shelve
Scan the barcode or photograph the label. The recipient comes from your people list, and the parcel is given a shelf and any handling tag, such as fragile or signature required.
- 2
Tell the recipient
The person gets an email with a pickup code, and a private page that shows every parcel waiting for them. Automatic reminders repeat at the interval you set, at most three times.
- 3
Hand over or deliver
At the counter, staff find the parcel and record who collected it, with a signature when the venue requires one. On a delivery round, the signature is taken at each stop on a phone, and unfinished stops stay on the round.
Where your mail goes
Each setting has its own pressure points. These pages follow one setting from the first parcel to the last.
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- University mailrooms A central mailroom that serves many halls and departments, with holds for breaks and delivery rounds.
- Office mailrooms Reception intake and a signed delivery to the right desk.
- Coworking spaces Members of many companies, and members who leave.
- Apartments and condos A concierge desk, residents who send a neighbour and shift handovers.
- Multi-tenant buildings Residents, offices and facilities on one desk, across several buildings.
- Hotels Parcels for guests and for staff, kept apart.
Mail that leaves the building
Staff can log an outgoing parcel with its carrier and tracking number, and record the courier's signature when they take it. That keeps a handoff on the record.
An outgoing parcel is logged with its carrier and tracking number.
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vFound does not book a courier, buy postage or print carrier labels, and it does not scan letters or open mail.
Check what a mailroom needs
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| Your requirement | Fit | What to check |
|---|---|---|
| Receive, notify and record collection | Yes | Label photos, recipient emails, shelf locations and recorded handovers are included in Parcels. |
| Deliver parcels to desks or departments | Yes | Delivery rounds collect a signature at each stop. They do not plan a driving route. |
| Log outgoing parcels | Yes | Record the carrier, tracking number and the courier's signed handoff. No postage, labels or courier booking. |
| Follow a parcel through several handoffs between buildings | No | A round records each delivery stop. vFound does not scan a parcel at every hop. |
| Scan the contents of letters and documents | No | vFound records parcels handled by your team. It does not open or digitise mail. |
| Freight, warehouse or purchase orders | No | Parcels is a desk and shelf record, not a warehouse or freight system. |
A complete parcel desk in one browser.
- Rapid label loggingKeep the camera open and scan UPS, FedEx, USPS, DHL, Amazon and international postal numbers.
- Handling that stands outMark perishables, fragile, oversized, signature-required and high-value deliveries. Perishables rise to the top.
- Shelves and labelsSee occupancy and print parcel or shelf labels on thermal sheets or A4.
- Pickup queue and kioskRecipients say they are at the desk from My vFound or the shared lobby kiosk.
- Outgoing and delivery roundsRecord courier handoffs and take signed deliveries around an office or campus on a phone.
- Mailroom analyticsSee volume by day and hour, carrier mix, collection time, uncollected rate and busiest shelves.
What to check before choosing software
Log an arrival, find its shelf, notify the recipient, and record collection by a delegate. Check the history without exposing private parcel photos publicly.
A good fit: For staffed mailrooms, residences and reception desks that receive parcels, notify recipients and record collection.
Check your requirements: Notifications use email. vFound Parcels does not send SMS or operate parcel locker doors. Confirm that a staffed collection process fits your building.
An unclear label
Try a partly covered label and two recipients with the same surname. Check and correct the recipient and shelf before sending the notice.
Several parcels, one pickup
Log parcels on different shelves for one person. Open the private pickup page and check that the desk can find the full collection.
Someone collecting for a neighbour
Use a collection pass for a delegate. Try an incorrect code and check the handover record after staff confirm the right collector.
$75/month per venue
Billed yearly at $900, after a 14-day free trial.
Everything in vFound Parcels, for your whole team.
- Rapid camera and barcode logging with carrier detection
- One My vFound pickup page with desk arrival, snooze, hold and delegate codes
- Handling tags, live pickup queue and optional pickup photos
- Shelf occupancy plus thermal and A4 parcel labels
- Outgoing courier handoffs, signed delivery rounds and analytics
- Unlimited parcels, team members and storage
vFound Enterprise
For airports, transit networks, hospitals, universities, venue groups and other organisations running many sites.
Scoped to your sites, products and requirements.
Talk to us about Enterprise- The vFound products you choose, across all your sites
- Multi-site management for more than three venues, with every product's work across sites
- Single sign-on and organisation-wide two-step sign-in with your own identity provider
- Custom attributes and workflow checklists on every product
- Connectors to your directory and property systems, and integrations built to order
- Lost & Found SMS and WhatsApp alerts through your own provider
- Dedicated deployment in your own country, when your rules require it
- A negotiated service level agreement, invoice billing and a signed agreement
- A named contact, consultation, training and rollout with our team
Same login, same team, same workspace. Select any products when you start your one 14-day trial, or add them to your subscription later.
- vFound Lost & FoundPhotograph found items, publish them on your own guest website and return them to their owners.$75/month, billed yearly · 14 days free
- vFound CheckroomRun coat check, bag check and luggage storage with private phone tickets, an exit queue and no per-ticket vFound fees.$42/month, billed yearly · 14 days free
- vFound EquipmentReserve equipment, hand out complete kits, track every asset and let borrowers self-check out, with reminders built in.$58/month, billed yearly · 14 days free
- vFound VisitorsVisitors register on their phone or your paired kiosk, their host hears at once, and a live roll call shows who is safe.$67/month, billed yearly · 14 days free
Frequently asked questions
What is package management software?+
Package management software records each parcel a building or organisation receives for someone else, tells that person it has arrived, and records who collected it and when. It replaces the paper logbook and the phone calls with one searchable history.
Is vFound Parcels mailroom management software?+
Yes. It manages the physical mail and parcels a mailroom or front desk receives: logging, shelves, the pickup queue, delivery rounds and outgoing courier handoffs. It is not a package manager for software code, such as npm or apt.
How much does vFound Parcels cost?+
US$75/month per venue, billed yearly at US$900, after a 14-day free trial that requires a valid card; cancel before day 14 to avoid the yearly charge. Parcels, team members and storage are unlimited. It has its own price, so you pay only for Parcels unless you also use Lost & Found, Checkroom, Equipment or Visitors.
Do recipients need an app or an account?+
No. Their email opens a private My vFound page in the browser. One QR covers every parcel waiting for them, and they can say they are at the desk, snooze reminders, set a hold date or give a separate code to someone collecting for them.
What if vFound AI cannot read a label?+
Staff type the name instead. When it clearly matches one person on your list, that person is picked for you. Everything else works the same with or without AI.
Who can see parcel records?+
Your team and vFound’s platform administrators, who operate and support the service. Label photos and signatures are private files, and no parcel is ever shown on your public page.
How long are parcel records kept?+
While a parcel waits, and for 12 months after it is collected or returned. Then the record, label photo, pickup photo and signatures are deleted. Expired proxy codes and served queue entries are removed after 30 days.
Which carriers and barcodes does vFound Parcels read?+
The camera scanner reads QR Code, Code 128, Code 39, EAN-13, EAN-8, UPC-A, UPC-E, ITF, Data Matrix and PDF417, and a USB or Bluetooth barcode scanner works too. It validates a GS1 SSCC as shipment tracking and identifies GS1 product codes without treating them as a parcel number. Tracking is recognised for UPS, FedEx, USPS, DHL, Amazon, Canada Post, Royal Mail and other international post; any other carrier can be typed in.
What is mailroom management software?+
It is software that records each parcel a mailroom receives, tells the recipient, keeps track of where it is and records who collected it. vFound Parcels does this for parcels handled by your team.
Does vFound work for a central mailroom that serves several halls or departments?+
Yes. Name shelves by location, and use delivery rounds to take parcels to each stop with a signature. The university page follows the detail.
Put it to work at your venue
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Run your mailroom on vFound.
Start a 14-day free trial of vFound Parcels. A valid card is required; cancel before day 14 to avoid the yearly charge.
Start your 14-day free trial