Nightclub coat check software: closing time, without the scrum at the cloakroom.
vFound Checkroom is coat check software for nightclubs and bars: it photographs each item, gives the guest a numbered QR ticket on their phone, and lets them ask for their things before they reach the desk.
At a club the coat check is quiet all night and overwhelmed at closing, when everyone wants their coat at once and some have lost their paper ticket.
Closing time shows who has asked for their things, oldest first.
Valid card required. Cancel before day 14 to avoid the yearly charge.
Updated
The last hour before closing
A club coat check is quiet all night and overwhelmed at closing, when everyone wants their coat at once and some have lost their paper ticket. The work is to move the rush from the desk to the phone.
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- 1
A ticket on the phone
Staff photograph what comes in and choose the station, and vFound gives it the next number in that station's range. The guest scans the QR code on your screen or gets the ticket by email. It stays ready in their browser, with no app.
- 2
Asked for before the desk
From the ticket, the guest taps Get my things ready. The request lands in the exit queue, oldest first, and staff make the coat Ready.
- 3
Told when it is ready
Staff tell the guest by email when it is ready, and the ticket then reads that their things are ready. The photo on the staff record helps staff hand back the right coat.
- 4
Phone dead or ticket lost
Staff find the ticket by number, code or name, record who is collecting and ask them to sign.
What the guest holds
The ticket is a private web page. It shows the number, a QR code, the code to read out, what was handed in, when it was checked in and when the checkroom closes, with one button to ask for the things back.
From the ticket on their phone, a guest asks for their things before they reach the desk.
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A guest who has not been given a number yet can start a self check-in on their phone, and a team member takes it in from the Needs you now list.
How a club coat check runs on vFound
Staff photograph what comes in and choose the station; vFound gives it the next number in that station’s range.
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- The guest scans the QR code on your screen or gets the ticket by email; it stays ready in their browser, with no app.
- From their ticket, guests ask for their things; the request lands in the exit queue, and staff tell them by email when it is ready.
- The photo on the staff record helps staff hand back the right coat.
- Without the ticket, staff find it by number, code or name, record who is collecting and ask them to sign.
- Paired hanger tags and thermal ticket stubs print from the browser if you use a printer.
Fees without a new payment system
Charge nothing, record cash, or take payment on your own POS or card terminal and record it against the ticket. vFound adds no per-ticket fee and does not take guest payments online.
After the night
End the night and vFound lists what was left. Items you choose move into vFound Lost & Found with their photo, and guests who left an email are told. Reports show peak hours, hand-back times and fees by method and staff.
Check the fit for your door
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| Your requirement | Fit | What to check |
|---|---|---|
| Guests without a paper ticket | Yes | The ticket is a web page on their phone from a QR code or an email. Nobody downloads an app in the queue. |
| A guest whose phone has died | Yes | Staff find the ticket by number, code or name and ask the person collecting to sign. |
| Printed hanger tags or ticket stubs | Optional | They print from the browser if you use a printer. A printer is not needed to run vFound Checkroom. |
| Charge for the coat check | Optional | Charge nothing, record cash, or record a payment taken on your own POS or card terminal. vFound adds no per-ticket fee. |
| Take card payments from guests online | No | vFound does not take guest payments. It records what you took. |
| Staff who each have their own login | Yes | Team members are unlimited, so every check-in and hand-back is on record. |
Rehearse closing time in the trial
In the 14-day trial, check in a few coats, open one ticket on your own phone, tap Get my things ready and make the coat Ready from the queue. Then end the night and read what is left. A valid card is required.
One workspace for everything your desk looks after.
Questions from the cloakroom
How much does vFound Checkroom cost for a club?+
US$42/month per venue, billed yearly at US$504, after a 14-day free trial that requires a valid card. Tickets and team members are unlimited and vFound adds no per-ticket fee, so a sold-out night costs the same as a quiet one.
Do guests need an app?+
No. The ticket is a private web page on their phone, so nobody downloads anything in the queue at the door.
What do we need to run it?+
Any phone, tablet or computer. A printer is optional for hanger tags and ticket stubs.
What if a guest’s phone is dead?+
Staff can find the ticket by number, code or name and ask the person collecting to sign.
What does the guest see after they ask for their things?+
The ticket on their phone tells them when their things are ready to collect, and staff tell them by email as well. They show the ticket at the desk.
A faster cloakroom at closing time.
Start your 14-day free trial. A valid card is required; cancel before day 14 to avoid the yearly charge.
Start your 14-day free trial