Theatre coat check software: prepare coats before the exit queue.
vFound Checkroom is coat check software for theatres and concert halls: each item gets a number in its station’s range and each guest a QR ticket on their phone. Guests can ask for their things from their seat before they reach the desk.
A theatre cloakroom takes in coats and bags in the half hour before curtain up and hands them all back in the ten minutes after it comes down.
Each level is its own station with its own number range, so numbers never clash between floors.
Valid card required. Cancel before day 14 to avoid the yearly charge.
Updated
Two levels, one audience leaving at once
A theatre cloakroom takes in coats and bags in the half hour before curtain up and hands them all back in the ten minutes after it comes down. What helps is the setup before the doors open.
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- 1Before doors
One station for each level
Give each level or zone its own station with a number range, and optionally a capacity and the names of its racks. Ticket numbers cannot clash between floors.
- 2Coats in
A number and a photo
Staff photograph each item, and vFound assigns the next number in that station's range. Guests scan a QR code or get the ticket by email.
- 3Performance
Record the expected audience
Record the expected volume for each performance and the stations serving it, so the evening is planned before the first coat comes in.
From the seat to the front of the queue
A guest can ask for their things from their ticket before they reach the desk, and staff prepare the item before the guest arrives. When it is ready the ticket says so, and the guest shows it at the desk.
After the show the guest has already asked, and the desk is getting the coat ready.
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Luggage and large bags can have a collect-by time and an exact storage location, so a bag left for a matinee is easy to find.
How a theatre cloakroom runs on vFound
Give each level or zone its own station with a number range and capacity, and record the expected audience for each performance.
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- Staff photograph each item and vFound assigns the next number in that station’s range.
- Guests scan a QR code or get the ticket by email, with no app.
- They can ask for their things from their ticket, and staff prepare the item before they arrive.
- Luggage and large bags can have a collect-by time and an exact storage location.
- Paired hanger tags, thermal stubs and bag tags print from the browser if you use a printer.
Fees and reports
Charge nothing, record cash, or take payment on your own POS or card terminal and record it. Reports show peak times, average hand-back time and fees by method and staff, with a CSV download.
Items left after the show
End the performance and vFound lists what is left. Items you choose move into vFound Lost & Found with their photo, and guests who left an email are told.
Check the fit for your cloakroom
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| Your requirement | Fit | What to check |
|---|---|---|
| A cloakroom on each level | Yes | Each level is a station with its own number range and capacity. |
| Guests ask for coats before the performance ends | Yes | From their ticket. The request joins the exit queue and staff prepare the item. |
| Guests without a smartphone | Yes | Staff find a ticket by number, code or name and ask the person collecting to sign. |
| Charge for the cloakroom | Optional | Charge nothing, record cash, or record a payment taken on your own POS or card terminal. |
| Take card payments from guests online | No | vFound does not take guest payments. |
| Reports on peak times | Yes | Peak times, average hand-back time and fees by method and staff, with a CSV download. |
Rehearse a performance in the trial
In the 14-day trial, create two stations with their own number ranges, check in a few coats on each, ask for one from a ticket on your own phone and make it Ready. A valid card is required.
One workspace for everything your desk looks after.
Questions from the cloakroom
How much does vFound Checkroom cost for a theatre?+
US$42/month per venue, billed yearly at US$504, with unlimited tickets and team members for every performance, after a 14-day free trial that requires a valid card.
Can we run a cloakroom on each level?+
Yes. Give each level its own station, with its own number range and capacity, so ticket numbers never clash between floors.
Do guests need an app?+
No. The ticket opens in their phone’s browser from a QR code or an email, so nobody needs to download anything before the show.
Does vFound take card payments from guests?+
No. You record cash or a payment taken on your own POS or card terminal.
Can guests ask for their coat during the interval?+
Yes. A guest can ask for their things from their ticket at any time, and staff prepare the item before the guest arrives.
Get ready for the post-show pickup queue.
Start your 14-day free trial. A valid card is required; cancel before day 14 to avoid the yearly charge.
Start your 14-day free trial